How To Troubleshoot Netflix Issues On Mac

In this article, we will discuss how to fix the most common Netflix issues on your Mac. Unfortunately, there is no official Netflix app on macOS. Netflix application is only available for Windows and if you are looking to run an official Netflix app, you need to install windows on your Mac. Or you need to visit Netflix.com from your Safari and sign in and start watching. Today we will discuss:

• Netflix is not working or responding.
• Black screen.
• Unable to sign in.
• Netflix loads slowly and gets stuck loading or freezes.

You may also see error messages saying “something went wrong”, “cannot play title”, “pardon the interruption” or error code like “s7363-1260-48444350“, “n8151“, “2105“, or “n8010” This article explains how to fix Netflix issues that you may face in Safari on your Mac.

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Quick Tips

• There is no official Netflix App for Mac.
• Restart Safari on your MacBook. Here is how to do it.
  • In Safari, select Safari.
  • Click Quit Safari.
  • Now open Safari again and try Netflix again.
• Check your internet connection (test using Safari and visit http://www.apple.com)
• Update your Mac to the latest version of macOS.
• Update the Safari browser on your Mac.
  • macOS Mojave or later: Go to System Preferences > Software Update.
  • macOS High Sierra or earlier: On your Mac, open the App Store and head towards the Updates tab.
• Turn off your router/modem and turn it on. Unplug the power supply, wait for 30 seconds and plug it back in.

Turn off Private Browsing

As Netflix uses various cookies to enhance its product and service, you cannot watch Netflix Tv shows and movies using Safari’s Private Browsing mode. You need to exist in incognito mode. Just open a new window without Private Browsing mode and visit Netflix.com. 

If you are not sure if Private Browsing is enabled, just open a Safari window that does not use this mode by choosing File > New Window. If your setting is in such a way that Safari always opens windows with Private Browsing, go to Safari > click Preferences > then got to General, and then select the “Safari opens with” pop-up menu option, then select “A new window.”

Clean your Netflix browser cookies

Due to caching cookies get expire and outdated or corrupt, you need to clean them, in order to view Netflix on your Mac. To fix this problem:

1. Click Safari on the top left corner.
2. Then tap Preferences and go to privacy.
3. Click Manage Website Data. And wait until website data loads.
4. In the Search field, enter Netflix and select Netflix.com.
5. Then click Remove. And click Done.
6. Then Quit Safari by going to Safari > Quit Safari and try viewing Netflix.

Netflix connection issues

You need a fast and reliable wired or Wi-Fi connection to use Netflix on your Mac. test your internet speed. You may get error messages like below:

• Sorry, we are unable to reach the Netflix service.
• Cannot Connect to Netflix.
• Netflix is Not Available

The above error messages indicate that there is a problem with your network connection. To resolve this, connect your Mac to a stable and fast Internet network.

Remove IndexedDB files

if nothing works till now, removing Netflix’s database files may fix your problem. Simply follow the steps below:

1. Quit Safari (Safari > Quit Safari). Note: you need to open this tutorial in some other browser or device.
2. Go to the Finder and press and hold the Option (alt) key on your keyboard.
3. While pressing the Option key, select Library from the Go menu.
4. Then click the Library folder.
5. Open the Safari folder and then open the Databases folder.
6. ___IndexedDB.
7. Then try to find a folder named Netflix (something like “https_www.netflix.com_0”). If you are unable to find one, you can try the search field. 
8. Delete all Netflix folders. Move them to the Trash and Empty the Trash(Finder > Empty Trash).
9. Try to launch Netflix again.

Try to Install Silverlight 

If you still have trouble viewing Netflix, try to install Silverlight on your Mac. This will help your system support HTML5 Player. Users reported error message says:

Please ensure your monitor is HDCP compliant and is not mirrored using airplay

If your Mac has OS X 10.10 Yosemite or earlier, you need to install Silverlight on your Mac. When you open Netflix and play a TV show or movie, a Silverlight popup will appear. Click Install Now and then follow the onscreen instructions to install SilverLight. Alternatively, go to the SilverLight download page, and follow instructions to install it.

Ads Or Popups When Streaming Netflix

If you are getting popups and Ads while streaming Netflix on your Mac. This indicates some virus or Malware is installed on your Mac. Try to uninstall malicious software from your Mac or restore your Mac.

How to fix HDCP errors

If you get HDCP errors, try to reconnect your HDMI cable. This error happens when there is a problem with the physical connection or communication between your Mac and TV. Follow the below steps to solve HDCP errors.

1. Unplug both ends of the HDMI cable and unplug the power from the TV and Mac. 
2. Now plug in both ends of the HDMI cable and then try to turn on or replug power to the TV and Mac.

If above method don’t work, try some other HDMI cable or use some other port of your Tv to connect your Mac.

Try Some other browser

After trying all the steps above, you are still unable to watch Netflix Tv series and movies, try to use an alternate browser. Try to install the latest version of Google Chrome, Mozilla Firefox, or Opera.

Hope this Article solved all your Netflix issues. If you want to give any suggestions, Contact Us.

How do I fix my Netflix error?

Try to restart Safari on your Mac. alternatively try to delete expired cookies from Safari. 

Why is Netflix not loading on safari?

If your Mac has OS X 10.10 Yosemite or earlier, you need to install Silverlight on your Mac. When you open Netflix and play a TV show or movie, a Silverlight popup will appear. Click Install Now and then follow the onscreen instructions to install SilverLight. Alternatively, go to the SilverLight download page, and follow instructions to install it. 

Is there a Netflix app for Macbook?

There is no Netflix app for Mac.